Return Policy

At Siyaram Jewellers, we are committed to ensuring complete customer satisfaction regarding our products, security, and customer assistance. If you are not entirely satisfied with your purchase, you may choose to return your order in accordance with our return guidelines below.

1. Domestic Return Policy (India)

In the unlikely event that the order delivered is damaged, defective, or otherwise unsatisfactory, you can return the product unused and in the same condition as received, in its original packaging along with the original invoice and certificate/guarantee card.

  • Return Window: You must report and initiate your return request within 7 days of delivery.

  • Return Shipping: Our authorized courier partner will collect the return package from your provided address within India. Customers do not need to pay any shipping charges for returning products domestically.

2. International Return Policy

For international orders, we currently do not accept returns or exchanges, except in cases where a defective or damaged product has been delivered.

  • If you receive a defective product internationally, you must report it within 7 days of receipt.

  • The item must be returned unused, in its original packaging, along with the invoice to qualify for a refund.

3. How to Initiate a Return

  1. Contact Support: Reach out to Siyaram Jewellers customer support within 7 days of delivery via phone at +91 878908765 or email us at siyaramjewellers@gmail.com.

  2. Await Confirmation: Please do not ship or send the product back prior to receiving an official confirmation email from our support team.

  3. Pack Securely:

    • All returned items must be unaltered, unworn, and in their original condition.

    • Include the original invoice and guarantee/authenticity card inside the return package. Returns cannot be processed without these documents.

  4. Security Lock (For Jewellery Items):

    • A specialized orange security lock is provided inside the jewellery box for return purposes.

    • You must secure the jewellery inside its box using this orange lock before handing it over to the shipping agent. Returns will not be accepted without this lock secured.

    • Our customer care team will call you to confirm the serial number of the orange lock prior to pickup.

Note: Siyaram Jewellers cannot entertain return or refund requests made after the 7-day delivery window has elapsed.